Refund policy

Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You must contact us to get an RMA number before returning any product. 

To be eligible for a return, your item must be unused, unmodified, and in the same condition that you received it. 

You will be responsible for paying for your own shipping costs for returning your item, responsible for shipping insurance or are responsible for any loss, theft, or damage of the product being returned. Original shipping costs are non-refundable, if you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To start a return, you can contact us at info@snakebitemotorworks.com. 

Damages and Issues:
Please inspect your order upon reception and contact us within 5 days if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Also read our shipping policy for shipping insurance requirements. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at  info@snakebitemotorworks.com.